Telehealth
 Video conference consultation
Services will be provided using Zoom, in order to attend sessions you will need a computer with a
camera and a microphone or access to a smartphone with the Zoom app installed. After booking
your session your psychologist will send you an email with the link to your Zoom consultation.
Click the link provided to access the consultation at the time of your appointment.

​Setup instructions 
Zoom test meeting 

Phone consultations
You can organise a phone session with you psychologist if you are not able to access video
conferencing. All Telehealth sessions must be booked in advance.
In order to reduce the risk of community transmission of COVID-19 and provide protection for health
care providers, the government has introduced new temporary Telehealth items for all Medicare
eligible Australians. You will need a referral from your GP to claim a Medicare rebate on Telehealth
psychology sessions.

COVID-19 and Mental health
www.psychology.org.au/About-Us/news-and-media/Media-releases/2020/Coronavirus-psychologists-offer-advice-for-mainta
https://www.lifeline.org.au/get-help/topics/mental-health-and-wellbeing-during-the-coronavirus-covid-19-outbreak
https://www.psychology.org.au/COVID-19-Australians

Environment: You will need to find a place in your home or office where you can relax and talk with your psychologist without interruptions or noises that can be distracting.
​Confidentiality:  You will need to be in a room by yourself where you can talk without having to worry about others listening.
Etiquette: You may want to have a glass of water or a cup of coffee or tea while attending the online consultations,but as if we were in a face to face situation, eating is not appropriate.
Internet: Having a reliable internet connection is very important, but as a back up plan in case the connectivity is broken, having a mobile phone on your side will be important to continue with the session.
Payment for phone and video call sessions will need to be processed at the time of the session.

Contact Information

Contact Details

Operating Hours
Phone: 1300 653 122
Fax: 03 8676 4931
Email: [email protected]
Address: Building C5, Level 1, Suite 307
2 Main Street 
Point Cook Town Centre
Point Cook, VIC 3030
By Appointment Only
Monday - Friday 9:00am - 7:00pm
Saturday 9:00am - 1:00pm